We have also listed the most popular FAQ's and have been very diligent in answering them as best as we can to leave you in no doubt about your booking. We are aware that there may be a lot of confusion. Please feel free to click through if anything seems unclear to you. Here you will find everything from A to Z that can help you with your booking process. Of course, you don't have to read through every question. Our search function will help you to narrow down your search field. We wish you success and hope to be able to answer all your questions.
Please provide a telephone number (with country code, e.g. +34 for Spain) with every purchase, where we can reach you – also during your holiday – in case something should happen in connection with your booking, e.g. bad weather etc.
1. It is possible that the activity or event you would like to attend is already fully booked.
2. It is possible that the event will not take place on the date you have selected.
The first step is to go to our website, find the link to the offer you want and complete the purchase. Immediately after booking, you will receive an email with details of your purchase. We will then process your order. You will then receive a second email with the confirmation and QR code, you need to attend the event. If you booked a transfer, then you also find in this email the exact time and location of the meeting. This second email will always reach you in time, even for last minute bookings. So please give us a little time – we’ll hurry to send it in time!
In exceptional circumstances where such an event occurs, we will contact you as soon as possible and offer you the option of rescheduling the trip, taking other excursions or receiving a refund.
- Please have a look at the event description
It means that the price for the activity is for the total number of people in the group who will participate in the activity. It is not an individual price.
We are sorry, but we do not offer private tours.
On each activity page you can see the calendar and the days of the week and times when each tour takes place.
Most tours are available in several languages. Please have a look at the event description
- We can’t guarantee that every language in the event description is available at any time
Unfortunately, the activity only takes place on the days and at the times indicated on the website. Please have a look at the event description.
You just must check that the day you want to book is active in the calendar you will find inside the activity.