We have also listed the most popular FAQ's and have been very diligent in answering them as best as we can to leave you in no doubt about your booking. We are aware that there may be a lot of confusion. Please feel free to click through if anything seems unclear to you. Here you will find everything from A to Z that can help you with your booking process. Of course, you don't have to read through every question. Our search function will help you to narrow down your search field. We wish you success and hope to be able to answer all your questions.

Is it enough to have the booking confirmation on the smartphone or do you need to print them out?

No, you don´t have to print it out, the booking confirmation (email) is enough.

Can I receive my booking information by post?

Unfortunately, we do not offer postal delivery, but we do send the booking confirmation by email.

Can I pay with an American Express credit card?
Can I book by debit card?

Normally it should not be a problem. But it depends on your debit card provider.

Can I pay in cash / on the spot?

Cash payment is only possible in one of our shops or at authorised merchants. At gloogs.com you see a list of shops.

Why do I need to book the seats on a fixed basis?

For most activities/excursions, places are limited. Especially in high season, demand is high. We therefore always recommend booking as far in advance as possible so that we can reserve the required places on the day of your choice.

Where does my activity end?

All activities end at the place where they started. If your excursion includes a transfer, you will be dropped off at the same place where you were picked up.

I would like to book an activity, but there is no pick-up option at my place of residence. How do I get to the departure point?

In these cases, please organise your own transfer to the starting point of the activity. You have the choice between public transport (in this case you can ask at the hotel reception or via Google Maps under the bus/train icon), a taxi or renting a car/motorbike for the day. The latter is often the cheapest option. Remember to leave early to be prepared for unforeseen events, e.g. if the public transport bus does not arrive on time.

For groups of 5 or more and for early bookings, we can organise a private transfer for you. If you have any questions about organising a private transfer, please contact support@gloogs.com directly with the following details: Number of people, desired route, time, date and your contact details (phone number, email). We will contact you by email as soon as we have the price for the transfer.

How do the offers work with pick-up and drop-off? Will I be taken to my hotel after the activity and what if I am on a finca?

Depending on the offer, pick-up is included or not. If it is included, the possible pick-up points/areas can be chosen while booking. The transfer usually always includes a return trip: you will be picked up and dropped off at the same location. The pick-up is either directly at your hotel, if the bus can stop there, or at a nearby location that is only a few minutes’ walk away.

Attention Fincas!

As most fincas are in remote locations, narrow streets and/or difficult to access and the bus cannot change its normal route, please choose a hotel near your finca while booking to get picked up there.

Where is the meeting point/departure point for my activity?

You will receive the meeting point/departure point for the activity via a Google Maps link together with the tickets to the email address you provided when you made your purchase; this is after we have received your booking. In the link of the desired offer you will find an approximate address of the starting point of the activity. You will receive the exact address by e-mail when we send you the booking confirmation, as an address (for navigation systems) and as a link to Google Maps. If in doubt, you can also ask at the reception of your hotel how to get to the place you want.

It is very important (and we clearly point this out) to be on time at the meeting point/departure point of the activity. For the bus pick-up, it is essential to be at the meeting point indicated in the email. These buses stop specifically at the pick-up points, if there is no one there, they cannot wait due to the timetables to be respected. Sometimes the buses can be delayed by a few minutes due to traffic. It is therefore very important that you do not leave the pick-up point so that you do not miss the bus. For some excursions/activities it is necessary to give instructions, so it is necessary to be there before the start time of the activity so that all instructions can be given before the excursion/activity starts.

FAQ: Your Guide to Booking With Confidence

At our platform, we have accumulated the most commonly asked faq and have worked tirelessly to provide comprehensive answers. We understand that the booking process can sometimes be overwhelming, and our aim is to eliminate any confusion or doubt you may have. If there are aspects that still seem unclear, we encourage you to explore our faq section.

FAQ: Navigating Through Our Platform

On our platform, you will find a complete A to Z guide that can assist you with your booking process. However, we understand that you may not have the time or need to go through every single question. That’s why we have implemented a search function that can help you narrow down your search field. Simply enter your query and our system will present you with the most relevant answers.

FAQ: Ensuring a Successful Booking

We want to make your booking experience as smooth as possible. That’s why we have taken the time to answer all possible questions you may have. From understanding our booking policies to learning how to modify your reservation, our faq section covers it all. We believe that information is power, and with our faq, we aim to empower you to make informed decisions.

Your Success is Our Priority

We are committed to providing an exceptional booking experience and we hope that our faq section will be a valuable resource for you. If you still have questions after exploring our faq, please do not hesitate to contact us. Our team is always ready to assist you and provide further clarification if needed. We are looking forward to helping you make your booking with confidence.

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Remember, our faq is designed to be a comprehensive guide to help you navigate through our platform and ensure a successful booking. We are constantly updating it with new information, so be sure to check back regularly for any updates. Thank you for choosing us for your booking needs. We look forward to serving you.

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