We have also listed the most popular FAQ's and have been very diligent in answering them as best as we can to leave you in no doubt about your booking. We are aware that there may be a lot of confusion. Please feel free to click through if anything seems unclear to you. Here you will find everything from A to Z that can help you with your booking process. Of course, you don't have to read through every question. Our search function will help you to narrow down your search field. We wish you success and hope to be able to answer all your questions.

Do you offer discounts for pensioners, children, disabled people or others?

There are special prices that are indicated directly at the time of purchase.

  • Please have a look at the event description and the booking options
How can I give feedback on an activity?

We would love to hear about your experience with gloogs.com. You can write to us on social media (IG and FB links, Google) and let us know what you think.

  • If you attended the activity, just use our review function (you got an email for that)
Why is my opinion not published?

Your comment may have been removed or not published for the following reasons: 

– It uses obscene or discriminatory words.

– It contains advertising or links to other websites.

– It does not relate to the activity being assessed.

– The customer has made a mistake and asked for their review to be edited or removed.

The reviews are too good, are they real?

All the reviews you see are from people who have enjoyed an activity with us. We’d love for you to tell us about your experience with gloogs.com on social media.

Is it possible to book physically?

Yes, of course! Visit one of our five physical shops and experience gloogs.com before you start your tour.

How can I pay for my bookings?

Our website offers a very simple and intuitive payment system and allows you to pay securely using Visa, MasterCard, American Express or PayPal. When you book through our website, it is not possible to pay at the destination or directly to the tour guide. Cash payment is only possible in one of our shops or at authorised merchants. (Physical shops)

Do I have access to all the places indicated in the itinerary?

We always try to make it clear if a monument is accessible or if you just walk past it. If we do not specify anything, it is normal that we do not go inside the monument.

Do I need to print out a / booking confirmation / ticket / QR code?

No, this is not necessary. All you need is your mobile phone. In addition, reducing paper consumption is one of our environmental principles.

Where is the meeting point for the activity?

We always try to determine the closest pick-up point for the booked tour. We will pick you up at the same hotel or at a nearby location. We include the information about the pick-up point and time in an email and are available to answer any further questions you may have.